Q: Can I stop the lesson and continue later?
A: Yes. You can pause the course at any time and resume from where you left off. However, some courses have a fixed access period such as 7 days, 30 days, etc., depending on the program. The access duration is stated in the course title or description.
Q: Can I share the lesson with others?
A: No. Each course purchase is for individual use only. Sharing or distributing course content is not allowed due to copyright issues.
Q: How can we do the course as a group?
A: For group learning options, please contact info@riskguardtraining.com. Group enrolments may also qualify for bonus courses.
Q: Can I cancel my purchased online course and get a refund?
A: We encourage you not to give up, as education is a lifelong investment in your career. However, if you need to cancel your enrolment, please email info@riskguardtraining.com with your reasons. We will review your request and may be able to assist.
Q: I do not have any investigation experience. Is this course suitable for me?
A: Absolutely. No one is born with investigation skills—everyone starts somewhere. What matters is your goal: upgrading your skills, preparing for a career change, or becoming a professional investigator. The investigation field is always in demand, and your skills will grow stronger over time.
Q: Does the course come with a certificate?
A: Yes. Upon completing the course (or course series) and passing the quiz with at least 75%, you will receive an e-certificate of achievement.
Q: Do I need to sit for a test or examination?
A: Some courses include a test or examination. Details will be provided within the course.
Q: Are there any minimum requirements or qualifications?
A: Most courses do not require prior qualifications. You only need:
1. A computer or device with Internet access to view the videos
2. Basic English understanding
Q: Why is there a deadline (e.g., 60 days) to complete the course?
A: Deadlines help learners plan and stay on track. Taking too long may cause you to forget important concepts, so structured timelines support successful completion.
Q: What happens if my course expires before I can finish it?
A: You may request to restart or extend your course. Additional fees may apply, usually only a small portion of the full course fee.
Q: Does the online course include a guidebook?
A: Some courses provide a guidebook. If applicable, it will be emailed to you after enrolment.
Q: Are there additional supporting materials besides the online videos?
A: Yes. Our professional courses usually include a comprehensive PDF handbook. Videos focus on key concepts you must understand for the knowledge test and certification.
Q: How many times can I retake the tests if I fail?
A: You can retake the test as many times as needed. However, an administrative fee may apply for each retake.