About & Policies

Welcome to Risk Guard Training Academy.

Contact Us:
Due to the high volume of inquiries, our response time may take a few days. We apologies if it takes longer than 5 working days for us to get back to you.

Please email us at: 📧 info@riskguardtraining.com

Thank you for your patience and understanding.

About Us:
Risk Guard Training Academy is a training and consultancy provider specialising in professional development, digital learning, and corporate upskilling.

We offer a range of training programs designed to help organisations improve their workforce capabilities and achieve measurable results.

Vision:
To be the trusted leader in professional learning and development, equipping SMEs and MNCs with the knowledge and tools to identify, manage, and minimise business risks.

Mission:
o To deliver high-quality, industry-relevant training that empowers learners.
o To integrate technology and pedagogy for engaging learning experiences.
o To support corporate partners in achieving workforce transformation goals.

Core Values:
o Integrity – We uphold the highest ethical standards.
o Innovation – We embrace continuous improvement and creativity.
o Excellence – We strive for quality in every course and service.
o Customer Focus – We prioritise client satisfaction and results.

Nature of Business
o Corporate Training & Development
o E-Learning Platform Development
o Professional Certification Courses
o Consulting & Advisory Services

Key Services / Products

Professional Development Courses
o Leadership & Management
o Risk Management & Compliance
o Fraud Prevention & Cybersecurity
o Digital Forensics
o Business Communication

Customised Corporate Training
o Tailored in-house workshops
o Online and hybrid learning delivery

Consultation Services
o Assisting organisations in resolving existing fraud-related issues through structured guidance and professional expertise.
o Supporting companies in implementing effective Fraud Risk Management (FRM) frameworks or enhancing their current processes to strengthen overall governance and risk controls.

© 2025 Risk Guard Training Academy. All Rights Reserved.

This website, including all online courses, videos, text materials, graphics, images, assessments, downloadable content, software, and other digital resources (“Content”), is the property of Risk Guard Training Academy and is protected by international copyright and intellectual property laws.

Except as permitted by written authorisation from Risk Guard Training Academy:

o No part of the Content may be copied, reproduced, modified, distributed, transmitted, displayed, published, or sold, in whole or in part, in any form or by any means.

o Users are granted a personal, non-transferable, non-exclusive license to access and use the Content solely for their own learning and training purposes.

o Sharing login credentials, redistributing course materials, or making the Content available to any third party is strictly prohibited.

o Commercial use, including training, teaching, republishing, or reselling the Content, is not allowed without formal written consent.

Risk Guard Training Academy reserves all rights not expressly granted in this notice. Unauthorised use of any Content may result in legal action, including civil and criminal penalties.

For copyright permissions, licensing, or partnership inquiries, please contact:
Info@riskguardtraining.com

The information, training materials, videos, lessons, assessments, and all other content (“Content”) provided by Risk Guard Training Academy through this website and its e-learning platform are for educational and informational purposes only. While every effort is made to keep the Content accurate, the completeness, accuracy, suitability, or availability of the Content cannot be guaranteed.

(1) No Professional or Legal Advice
The Content does not constitute professional, legal, financial, or consulting advice. Users should always seek advice from qualified professionals before making decisions based on any information provided in the courses or website.

(2) No Guarantee of Results
Learning outcomes may vary from user to user. Risk Guard Training Academy does not guarantee any specific results, job placements, certifications, business outcomes, or performance improvements based on the use of its courses or materials.

(3) User Responsibility
Users are responsible for how they interpret and apply the information provided. Risk Guard Training Academy shall not be liable for any losses, damages, or consequences arising from:

o The use or misuse of the Content
o Errors, omissions, or outdated information
o Technical issues or interruptions in platform access

(4) External Links
The e-learning platform may contain links to third-party websites or resources. These links are provided for your reference. Risk Guard Training Academy has no control over, and assumes no responsibility for, the content, availability, or practices of external sites.

(5) No Warranties
All Content and services are provided “as is” and “as available” without warranties of any kind, including but not limited to fitness for a particular purpose, non-infringement, or uninterrupted access.

(6) Technical Limitations
Risk Guard Training Academy does not guarantee that:

o The website will operate without errors
o The platform will be free from viruses, malware, or harmful components
o Content will always be available due to maintenance or unexpected outages

(7) Limitation of Liability
To the fullest extent permitted by law, Risk Guard Training Academy, its owners, trainers, staff, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

o Access to or use of the platform
o Inability to access the courses
o Any actions taken based on the Content

(8) Updates and Changes
Risk Guard Training Academy reserves the right to modify, update, or remove any Content, course, feature, or policy at any time without prior notice.

Risk Guard Training Academy
Last Updated: 3 December 2025

Risk Guard Training Academy (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you access our website, e-learning platform, and related services (“Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

(1) Information We Collect
We may collect the following types of information:

(1.1) Personal Information
Information you provide when creating an account, enrolling in courses, or contacting us:

o Name
o Email address
o Phone number
o Billing and payment information
o Company or organisation name (if applicable)

(1.2) Learning & Activity Data
Information related to your use of our e-learning platform, such as:

o Course enrollment and completion records
o Quiz/assessment results
o Progress logs, learning activities, and interaction patterns
o Certificates issued

1.3 Technical & Usage Data
Collected automatically when you use our website or platform:

o IP address
o Browser type and device information
o Cookies and similar tracking technologies
o Pages visited, time spent, and navigation behaviour

1.4 Communications
If you have any messages or questions, send them to us (email, contact forms, support tickets).

(2) How We Use Your Information
We use your information to:

o Provide and manage your access to our courses and platform
o Process payments and manage subscriptions
o Improve course content and platform performance
o Communicate updates, confirmations, or support replies
o Issue certificates of completion
o Personalise user experience and recommend courses
o Ensure platform security and prevent misuse
o Comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties.

(3) How We Share Your Information
We may share your information with:

3.1 Service Providers
Trusted third-party vendors that support our operations, such as:

o Payment processors
o Hosting and cloud service providers
o Learning management system partners
o Email and communication tools

These parties may only use your data to provide services for us.

3.2 Corporate Clients (If Applicable)
We may disclose information if required to:

o Meet legal obligations
o Respond to lawful requests
o Protect our rights, users, or security

(4) Cookies and Tracking Technologies
We use cookies to:

o Improve site performance
o Remember your login preferences
o Analyse user behaviour
o Enhance course functionality

You may turn off cookies in your browser, but doing so may affect platform functionality.

(5) Data Protection & Security
We take reasonable technical and organisational measures to protect your data against:

o Unauthorised access
o Loss
o Misuse
o Alteration

However, no method of internet transmission is 100% secure.

(6) Data Retention
We retain personal information only for as long as necessary to:

o Provide services
o Comply with legal requirements
o Resolve disputes
o Maintain training records (where required)

You may request deletion of your account or data (subject to legal retention rules).

(7) . Your Rights
Depending on your jurisdiction, you may have rights such as:

o Access to your data
o Correction of inaccurate data
o Request deletion
o Withdraw consent
o Request data export
o Opt-out of marketing emails

If you would like to exercise these rights, you can contact us at Info@riskguardtraining.com.

(8) Third-Party Links
Our website or courses may contain links to external websites. We are not responsible for the privacy practices or content of those third parties.

(9) Children’s Privacy
Our courses and platform are not intended for users under 16.
We do not knowingly collect personal data from minors without parental consent.

(10) Changes to This Privacy Policy
If you have any questions about this Privacy Policy or how we handle your data, please contact:

Risk Guard Training Academy
Email: Info@riskguardtraining.com
Website: https://www.riskguardtraining.com

Risk Guard Training Academy
Last Updated: 3 December 2025

At Risk Guard Training Academy, we aim to provide high-quality online learning experiences. This Refund & Cancellation Policy outlines the conditions under which refunds may be issued for our digital courses, subscriptions, and training services.

(1) General Policy
All purchases of online courses, digital content, and e-learning subscriptions are considered final once access is granted. Because course materials are delivered digitally, refunds are limited to specific circumstances outlined below.

(2) Eligibility for Refunds
Refunds may be granted under the following conditions:

(2.1) Technical Access Issues
A refund may be approved only if:

o The learner is unable to access the course due to a technical issue caused by our platform, and
o Our support team is unable to resolve the issue within 30 working days, and
o No significant portion of the course (e.g., videos, modules, downloads) has been accessed.

(2.2) Duplicate Payments
If a user is accidentally charged twice for the same course, a full refund for the duplicate charge will be issued.

(2.3) Unauthorised Transactions
If a payment was made without the owner’s authorisation and is verified by Stripe/PayPal/bank investigation, a refund will be processed.

(2.4) Corporate Training Refunds (If Applicable)
Corporate or group refunds will be subject to the terms stated in the training proposal or service agreement.

(3) Non-Refundable Situations
The following situations do not qualify for refunds:

(3.1) Course Already Accessed
Refunds will not be provided if the learner has:

o Logged in to the course
o Viewed any lessons or videos
o Downloaded materials
o Attempted quizzes or assessments

Once digital content is accessed, it is considered “used.”

(3.2) Change of Mind
No refund will be issued for:

o Change of personal circumstances
o Change of mind after purchase
o Preference for another course

(3.3) Incorrect Course Selection
It is the learner’s responsibility to review course descriptions and requirements before purchase.

(3.4) Promo Codes & Discounts
Purchases made using promotional codes, vouchers, or discounts are strictly non-refundable.

(3.5) Expired Course Access
No refund is given for expired accounts or unused courses after the access period ends.

(4) Course Cancellation or Withdrawal
Once a learner enrols and gains access:

o Courses cannot be cancelled or transferred to another person.
o Course access cannot be paused, postponed, or extended unless stated in the course description.

(5) Refund Process
To request a refund:

(a) Email us at info@riskguardtraining.com
(b) Provide:
o Full name
o Email used for enrollment
o Order ID or payment receipt
o Reason for the refund request

Approved refunds will be processed to the original payment method within 30 business days (depending on your bank or payment provider).

(6) Chargebacks
If a chargeback is initiated without contacting us first:

o Course access will be immediately suspended
o Investigation will be conducted
o Legal or administrative fees incurred may be passed on to the user if the claim is proven invalid

(7) Changes to This Policy
Risk Guard Training Academy reserves the right to modify this Refund Policy at any time. Changes will apply to future purchases and will be published with an updated “Last Updated” date.